Booking Policies & Refunds

Booking Fees / Deposits

All appointments require a Booking Fee of £10 per 30 minutes of the appointment time booked.

Booking Fees:

  • Are non-refundable

  • Are transferable to another appointment only when the appointment is cancelled or rearranged with more than 48 hours’ notice

  • Are lost if the appointment is cancelled, rearranged, or not attended within 48 hours of the appointment start time

If a Booking Fee is lost, a new Booking Fee will be required to secure any future appointment.

Pre-Paid Appointments

A Booking Fee is not required when an appointment is paid in full in advance.
Clients booking a pre-paid appointment must request a booking code if they do not already have one.

If a pre-paid appointment is cancelled, rearranged, or not attended within 48 hours, the appointment becomes subject to a Cancellation Fee as outlined below.

Cancellation Policy

We operate a strict 48-hour cancellation policy.

Any appointment that is cancelled, rearranged, or not attended within 48 hours of the appointment start time will incur a Cancellation Fee, regardless of the reason.
This policy applies under all circumstances.

Cancellation Fees

Cancellation Fees are charged at £10 per 30 minutes of appointment time booked.

  • The fee will be charged to the card provided at the time of booking

  • If no card is held on file, a secure payment link will be issued

  • Cancellation Fees must be paid before any future bookings can be made

Examples

  • Dermaplaning & Glow (1 hour)
    Cancellation Fee: £20

  • Platinum Laser Session (3 hours)
    Cancellation Fee: £60

Important Notes

  • You will not lose a prepaid session as long as the Cancellation Fee is paid

  • The session remains on your account and can be rebooked once the fee is settled

  • A session will only be forfeited if the Cancellation Fee remains unpaid

Where a Booking Fee / Deposit has already been paid, this will be retained and deducted from the Cancellation Fee owed.

If the Booking Fee does not cover the full Cancellation Fee, the remaining balance must be paid.

Refunds

Gift Cards, Vouchers & Treatments Paid Upfront

Unused gift cards, vouchers, and pre-paid treatments may be refunded within 14 days of purchase only.

After 14 days:

  • Refunds are at our discretion

  • Any approved refund will be issued as store credit only

This applies to:

  • Single treatment purchases

  • Treatment courses (including promotional packages such as “6 for 4”)

Booking Fees & Deposits (Summary)

  • Booking Fees / Deposits are always non-refundable

  • They are transferable only when more than 48 hours’ notice is given

  • If an appointment is cancelled within 48 hours, the Booking Fee is lost

  • A new Booking Fee will be required to secure any future appointment